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In today's modern customer engagement economy, customer and agent experiences are directly tied to the power of the technology that supports them. Your contact center is only as good as the foundational architecture that it's built on. The contact center platform of the future will require five essential elements: •Omnichannel experiences (digital-first) •End-to-end customer experience management •Intelligent super agents •Collaborative contact center •Fast, fully customizable platform Cisco has
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