At Zappos, an engaging work culture comes first; the company lavishly invests in morale. But what's the business rationale for spending generously to make employees happy? Economics correspondent Paul ...

In 2014, Zappos CEO Tony Hsieh began shifting his company’s management structure from a standard hierarchy to a holacracy, a decentralized system meant to distribute decision-making throughout the ...

Zappos is known for its unique company culture — something CEO Tony Tsieh described in his 2010 bestseller, “Delivering Happiness: A Path to Profits, Passion and Purpose.” Now, the Las Vegas-based ...

The layoffs at Zappos, which Amazon bought in 2009, came in the same month that the online retail giant fired a record 18,000 workers.

This holiday season, Zappos is harnessing shoppers’ love affair with their smartphones to make it easy to shop anywhere and anytime via customer service-driven services such as Ask Zappos and curated ...

Kami Phillips is a former editor, style & beauty at PEOPLE. She left PEOPLE in 2018. Kick off those winter boots and book a pedicure, because sandal season is here! If you’ve already cleaned out your ...