ServiceNow hopes to use Cuein’s technology for providing data analysis and insights from AI-native conversations to reinforce ...

Bank Of Oklahoma customers say they’ve been left in the dark for days after a major outage impacted one of BOK’s service providers in Little Rock, Arkansas.

Capital One says the bank is working to restore service after thousands of customers reported problems depositing money.

National Customer Service Day is celebrated on Jan. 17. Publix is the largest employee-owned company in the U.S., with more ...

Newsweek ranks companies by quality of communication, professional competence, range of services, customer focus, ...

The time has come to finally get what you want from a customer representative. We live in a world where lengthy wait times ...

The Virginia Department of Motor Vehicles has been raising pay for more than half of its employees since August, based on a ...

Explore the top 10 safest banks in the U.S. and uncover the key features that make them secure, from FDIC insurance to ...

FIS Global, the Capital One service provider involved, said it has "restored access" and processing should be done Friday.

Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this ebook, we give an ...

Faster response times mean happier customersAre your customers on hold too long?Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest ...