National Customer Service Day is celebrated on Jan. 17. Publix is the largest employee-owned company in the U.S., with more ...

This ranking is based on the reviews of 12,372 consumers who evaluated their experiences with 16 major health insurance ...

Poor customer service is irritating and exhausting. And for Oakland-based Block, which operates the popular Cash App and ...

Newsweek ranks companies by quality of communication, professional competence, range of services, customer focus, ...

The time has come to finally get what you want from a customer representative. We live in a world where lengthy wait times ...

The Virginia Department of Motor Vehicles has been raising pay for more than half of its employees since August, based on a ...

The automaker was accused of collecting drivers' behavior data without their knowledge and providing it to third-party ...

FIS Global, the Capital One service provider involved, said it has "restored access" and processing should be done Friday.

Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this ebook, we give an ...

Faster response times mean happier customersAre your customers on hold too long?Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest ...

Cash App-owner Block must offer up to $120 million in refunds to consumers who federal regulators say were exposed to ...