Newsweek ranks companies by quality of communication, professional competence, range of services, customer focus, ...

National Customer Service Day is celebrated on Jan. 17. Publix is the largest employee-owned company in the U.S., with more ...

The Consumer Financial Protection Bureau says Cash App did not provide an in-person helpline, a failure that scammers were ...

The time has come to finally get what you want from a customer representative. We live in a world where lengthy wait times ...

After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and nothing happened.

Beyond the frustration over health care elevated by a CEO’s shooting, of all things, is the breakdown of that basic social ...

The OMNI Drop Off self-service kiosk allows customers to seamlessly pack, weigh, and ship parcels within minutes ...

A Waymo customer said his self-driving taxi drove him around in eight circles, almost making him late for his flight. A video ...

Spruce Power customers report long repair delays and insufficient refunds, leading to high bills and frustration over solar ...

Philadelphia School District schools and offices have rolled out a new, AI-powered customer service system that officials say ...

We recently compiled a list of the 20 Best Artificial Intelligence (AI) Stocks to Buy According to Analysts. In this article, ...