The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative technological advancements to reshape customer interactions and help them ...

Going international could be a stressful process but it shouldn't. With the right tools, you can easily reach clients ...

Sutherland hires virtual customer service representatives, tech support, and sales reps. With these roles, you need to have a ...

The business relies heavily on its contact centers to deliver unmatched customer service, but following ... It connects Camping World customers with a virtual agent, enabling live agents to ...

A class of consumers claims Google violates the California Invasion of Privacy Act, which prohibits the unauthorized ...

CX Connect 2023 is a FREE virtual event from the team that brings you the CRM Evolution, SpeechTEK, and Smart Customer Service conferences, as well as CRM and Speech Technology magazines and ...

AI agents will rapidly become the next customer-service support system for brands - mainly because the technology has the ability to teach the platform how best to support customers. And that will ...

The uptick was largely owing to the pandemic necessitating more virtual customer service representatives, an exponentially rising demand for quick-commerce platforms and the growth of the app economy.