In the evolving world of customer service, organizations are embracing advanced technologies to anticipate and resolve issues before they arise, improving efficiency. This shift is largely driven by ...

AT&T's switch to open-source AI from ChatGPT enabled cost savings and efficiency, helping the company retain thousands of ...

Why Great Customer Service in the City Makes Carlisle Shine! by Ben Heslop, BIPC Programme Manager based in Carlisle Library ...

AI can reduce costs — but done wrong, it alienates customers. See how forward-thinking brands are blending automation with ...

In a report released last June, the Treasury Inspector General for Tax Administration addressed how the IRS could improve its ...

The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone ...

It does not necessarily reflect the view of The Herald. A SUCCESSFUL Wiltshire bus service has been extended to Malmesbury. Wiltshire Council has expanded Wiltshire Connect to Malmesbury and Royal ...

A new memo indicates that the department will return to the Biden-era medical policy for transgender service members due to a court order that determined Defense Secretary Pete Hegseth’s ...

There are some things we do every day without giving them a second thought, whether that's brushing our teeth, checking social media or looking up a phone number online when we need to get hold of a ...

Three AI service agents for Dynamics 365 Customer Service and Contact Center are now available in public preview: Case Management, Customer Intent, and Customer Knowledge Management agents.