In the evolving world of customer service, organizations are embracing advanced technologies to anticipate and resolve issues before they arise, improving efficiency. This shift is largely driven by ...

AT&T's switch to open-source AI from ChatGPT enabled cost savings and efficiency, helping the company retain thousands of ...

Why Great Customer Service in the City Makes Carlisle Shine! by Ben Heslop, BIPC Programme Manager based in Carlisle Library ...

There are several reasons why a large section of businesses prefer outsourcing some elements of their operations.

AI can reduce costs — but done wrong, it alienates customers. See how forward-thinking brands are blending automation with ...