For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...

The Nasdaq managed to eke out a small gain on a trading day marked by a high inflation report and soaring bond yields. The Dow fell 225 points, or 0.5% and the S&P 500 was down 0.3%. The tech-heavy ...

Life is a journey filled with highs and lows, joys and sorrows, and moments that shape who we are. Sometimes, a few wise ...

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.

In today’s business environment, the importance of customer experience and personal relationships cannot be overstated.