The treatment of this seems to also hinge on who is the agent and priniciple in the scenario. Whilst it's clear when the "Company" is collecting monies that they are the Principle, it is difficult to ...

In today’s business environment, the importance of customer experience and personal relationships cannot be overstated.

Cathie Wood's Ark Invest Bets Big On Amazon, Roblox And Illumina While Trimming Palantir Stake After Alex Karp-Led Company Touched An All-Time High On Thursday Ark Invest made significant trades ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

The Price to Earnings (P/E) ratio, a key valuation measure, is calculated by dividing the stock's most recent closing price by the sum of the diluted earnings per share from continuing operations ...

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

If you work in one of these industries, what's the most entitled thing a customer has said to you or asked you? Maybe you ...

"Now, if there is an issue with electricity at home, residents no longer need to call customer service; they can simply send a message in the community WeChat group. The 'Xinjiang Assistant' will ...

Fortunately, you no longer have to do it alone when you convert your home to solar. You can compare quotes and consult knowledgeable advisers for free through EnergySage. As this Instagram post shows, ...

Globe contributing writer Mike Ward argues that poor training and a lack of in-person social interactions are causing ...

I like to share everyday life events with you, and I tend to get cranky and write about the bad stuff too often. So I am ...