Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

Taking care of customers has always been crucial to business success. In fact, stock experts have found that brand loyalty is ...

How important are online ratings and reviews? Our annual CXresearch found 85% of U.S. customers say ratings and reviews help ...

In European offices, there is a steadily growing interest in spaces that are not only beneficial to productive work but also ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Selecting the right Internet Service Provider (ISP) is a crucial decision that impacts everything from daily productivity to ...

On this episode of Grit Daily Startup Show, host Jordan French sat down with Darryl Kelly, the CEO of Aspect. Kelly, known ...

Join us for an insightful webinar to discover how integrating the capabilities of Playvox by NICE and CRM systems can help ...

Will Schnorr As technology continues to automate our world, businesses are at risk of losing the personal touch that sets them apart in the eyes of their customers. The days of ...

Read now eBook Strategy Guide: How to Build the Perfect Customer Service Journey Start revolutionizing workflows, supercharging agents in real time and unifying data with an AI-driven platform ...