An independent report released by Optus shines a light on a serious issue with our modern mobile-reliant communications ...

An independent review of an outage of Optus’ emergency call network in September suggested shifting call centre operations ...

Technicians working on a firewall upgrade made at least ten mistakes, contributing to two deaths, according to a report on a September incident that saw Australian telco Optus unable to route calls to ...

The telco and its contractors failed to ‘deal immediately’ with warning signals, an independent review into the company’s ...

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A damning independent review has found Optus lost effective control of its network operations after outsourcing critical work offshore, contributing to the fatal Triple Zero failure that left hundreds ...

It's been a year to forget for Optus, but as committed, the Board has received and reviewed the report from Dr Kerry Schott after her independent review ...

A report into Optus’s Triple-0 outage has uncovered a cascade of mistakes that left vulnerable Australians without emergency ...

OPTUS, Australia's second-largest telecoms services provider, said on Thursday that an independent review into its September outage found gaps in process, accountability, escalation, and information ...

Vodafone’s $1.6bn investment to more than double its coverage in Australia will bring more choice and lower prices to the ...

Optus lost quality control over its network teams and call centres by outsourcing the essential work to overseas providers, ...

The report finds that ‘challenges in Optus’ culture’ affected decision-making and response times Read more at The Business ...