LivePerson's stock has been volatile, recently jumping ~50% due to tax-loss harvesting but remains down ~60% over the past ...
Thanh Long in HCMC had to visit a brick-and-mortar store after four days of failed attempts to resolve a delayed online order ...
Interesting Engineering on MSN2d
Is a hybrid AI-human model the key to superior customer service?AI is not here to replace call center agents but to complement their work and improve the customer experience. By adopting a ...
Maya told me to bring in the car right away. After I plugged details of our 2008 Honda Pilot into vehicle resale sites, Maya, a “business development specialist” from a nearby dealership, emailed to ...
Automation and AI are transforming every aspect of service, from customer-facing AI chatbots and the agent workspace to ... Sixty-percent worry that AI will make it harder to reach a live person for ...
“They answer some calls, collect some data, provide the resolution of the call without going to a live person,” explained Domingos ... It provides answers for the chatbot or speechbot. Contact centers ...
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