Many design disciplines focus on specific outputs – an app, a website, a product or graphic communication. But people's ...

The most visionary organizations aren't just adding AI to existing processes—they're reimagining what business can become ...

Unlike many traditional training tools, LXPs offer employees flexible and engaging learning experiences. Here’s what you need ...

Data platform vendor Informatica is expanding its AI capabilities as the needs of gen AI continue to increase enterprise ...

HR leaders need to internalize that marketing to employees is an ongoing process, not something that stops after onboarding.

Pinpoint where prospects disappear, what’s holding back conversions, and how to turn funnel data into marketing action that ...

Chef Michael Cimarusti reflects on the fine dining restaurant’s early days to now, with three Michelin stars under his belt.

Process intelligence vendor Celonis' new Chief Customer Officer Dilipkumar Khandelwal argues that enterprises should focus on ...

Customer Contact Week (CCW), the leading event series dedicated to advancing the customer service industry, announces its final CCW event of 2025, taking place from October 22-24 at Omni Nashville. As ...

Ms Ukutegbe’s foray into tech was an unexpected but inspiring journey. Starting as a customer care representative, the web ...

Fix the fundamentals. Your customer experience is only as strong as its weakest point. Broken links define the brand more ...

The analyst firm identifies data collection, customer profile unification, integrations and segmentation as among the key features of a CDP ...