The most visionary organizations aren't just adding AI to existing processes—they're reimagining what business can become ...

Unlike many traditional training tools, LXPs offer employees flexible and engaging learning experiences. Here’s what you need ...

Marketing researchers at the University of Maryland's Robert H. Smith School of Business have produced an artificial ...

Data platform vendor Informatica is expanding its AI capabilities as the needs of gen AI continue to increase enterprise ...

HR leaders need to internalize that marketing to employees is an ongoing process, not something that stops after onboarding.

Pinpoint where prospects disappear, what’s holding back conversions, and how to turn funnel data into marketing action that ...

Process intelligence vendor Celonis' new Chief Customer Officer Dilipkumar Khandelwal argues that enterprises should focus on ...

Customer Contact Week (CCW), the leading event series dedicated to advancing the customer service industry, announces its final CCW event of 2025, taking place from October 22-24 at Omni Nashville. As ...

Fix the fundamentals. Your customer experience is only as strong as its weakest point. Broken links define the brand more ...

The analyst firm identifies data collection, customer profile unification, integrations and segmentation as among the key features of a CDP ...

Artificial Intelligence is transforming businesses across industries. Leaders stress the importance of embracing AI to ...

Liv’s design recognition proves a simple truth: even a commodity product like a banking app can earn the same design ...