Salesforce Inc. said it’s saving about $100 million a year by using artificial intelligence tools in the software company’s customer service operations. The company is working to sell AI features that ...

British users of popular social-media sites Facebook and Instagram will have the option to pay for an advertisement-free service, the sites’ owner Meta META-1.48%decrease; red down pointing triangle ...

As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of 8 minutes to speak to an agent on the phone in July. “We had a bold goal of single-digit wait time on ...

The main Social Security phone number is 800-772-1213. These other numbers could also get you the help you need. Many, or all, of the products featured on this page are from our advertising partners ...

Social Security Commissioner Frank Bisignano this week penned an unusually partisan letter to a Democratic senator aimed at refuting concerns over the agency’s customer service crisis, but current and ...

The Social Security Administration is surging staff to its customer service phone operations in the latest effort to address a massive influx of calls that has overwhelmed its struggling 1-800 number.

In recent days, the Social Security Administration and its newly confirmed commissioner Frank Bisignano have celebrated “key milestones” in its quest to improve customer service, citing its ...

In hindsight I’ll say: I always thought going crazy would be more exciting—roaming the street in a bathrobe, shouting at fruit. Instead I spent a weary season of my life saying representative.

ChatGPT's image generator tool now takes requests at 1-800-CHATGPT. The feature, announced by OpenAI on Monday in a post on X, allows anyone with a WhatsApp account to text that phone number and make ...

The discourse around artificial intelligence has all been about pursuing the bleeding edge, pushing the tech into the future as fast as possible. So maybe it should be refreshing that OpenAI's latest ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...

On Monday, a developer using the popular AI-powered code editor Cursor noticed something strange: Switching between machines instantly logged them out, breaking a common workflow for programmers who ...