Proactive customer feedback continually improves the product and experience, reducing future customer service calls ... see to know if they are getting a good driver. If a driver’s rating ...

Phygital experiences allow brands to personalize customer interactions, provide relevant service, and solidify more sales. And they’re valuable across all industries, from retail to banking and ...

This will help them to match the right product or service to the needs of each customer. It also means ... like they are valued by the business. A good example would be a car sales dealership ...

As an avid café hopper, I have come across all kinds of service staff. Here, I would like to share two recent positive ...

Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...