Putting The Customer Back In Customer Experience
After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and ...
The Cost Of Poor CX: Why Businesses Must Rethink Customer Journeys To Survive 2025
Rising prices will spark a 25% decline in brand loyalty in 2025, according to Forrester analysts. This prediction comes just ...
Stop Blindly Following 'the Customer Is Always Right' — Here's What to Do Instead For the Sake of Your Employees
Businesses should move away from the outdated "the customer is always right" mindset, which often leads to employee burnout, ...
Top Customer Support Careers At Award-Winning TTEC In Ahmedabad, India Announced
TTEC, a global leader in Business Process Outsourcing (BPO) and Customer Experience (CX) Technologies (1.303.397.8100) announces top customer ...
Zawya5d
Petromin and Gupshup drive innovation in customer experience
“AI Agents are driving a radical transformation in customer engagement across industries. They provide a delightful, ...
Cash App owner to pay up to $175 million for failing to protect customers from fraud, feds say
Cash App-owner Block must offer up to $120 million in refunds to consumers who federal regulators say were exposed to ...
Best and worst energy firms revealed as customer choice slowly returns
So Energy fared better than British Gas and Ovo Energy on customer satisfaction to achieve a score of 63% but rated poorly ...
Zawya5d
Launching Saudi Arabia’s first generative AI-powered automotive AI agent: Petromin and Gupshup drive innovation in customer experience
Petromin Corp, a global leader in mobility solutions, has partnered with Gupshup, the leading conversational AI platform, to ...
Understanding Omnichannel: A Comprehensive Guide for Business
Discover how omnichannel marketing supports seamless customer experiences. Learn omnichannel strategies to improve engagement ...
Analytics Insight5d
Broadband Boost! Top Internet Service Providers in India
Top Internet Service Providers in India The digital revolution has made internet access a fundamental requirement for modern ...
Richmond2d
How to start working as a VA
If you want to work as a VA, you should think about your strengths. If there are any gaps in your skillset, consider taking a short course. You'll also need a quiet workspace with all the tools ...