Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and ...

It goes without saying that tips are a great thing to get at the end of the day. That’s why your barista might be extra ...

You may already be asking, “Why can’t I just use the native social media platforms for customer service?” The answer is: You probably can, but only if you have very small volume. While the ...

The companies that benefit from this are the ones that take proactive measures to ensure their staff has received proper customer service and appreciation training. You can earn an incredible ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Delta Airlines is one of the world’s leading airlines, known for its extensive network, exceptional in-flight experience, and ...

Kathleen Walch covers AI, ML, and big data best practices. Many companies are turning to AI to help with a variety of customer service operations to provide ... [+] faster response times to ...

The degree of assistance and courtesy granted those who patronize a business Excellent customer service is more than what you say or do for your customers. It also means giving customers a chance ...

Customer service representatives work as a liaison between a company or organization and the people who use its products or services. They answer questions, address concerns and complaints ...