Non-English speaking persons interested in careers in hospitality and customer service can now apply for free classes at ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

Creative skills are now essential for success in roles traditionally viewed as purely technical or operational. According to ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

The two dominated in the latest iteration of the Mitsubishi Skills Olympics (MSO), that took place earlier this year.

RADCOM Ltd. (Nasdaq: RDCM) announced today the integration of RADCOM RAN Analytics Solution, part of RADCOM ACE Service Assurance, with ServiceNow, leveraging AIOps (the use of Artificial Intelligence ...

The Healey-Driscoll Administration announced Tuesday more than $850,000 in grants to fund five organizations that provide job training, employment placement, and post placement services ...

Duncan Aviation is proud to announce the appointment of Shane Mack as a Turbine Engine Technical Representative, or Tech Rep, ...

Here are four key themes I believe leaders in higher education should consider in meeting the needs of students in 2025.

Bill Pappas is the Head of Global Technology and Operations, and he and his team are driving a culture of innovation that ...

Worktalk offers customized training programs, webinars, and coaching services that cover business writing, email ...

In the modern workplace, the attributes that distinguish exemplary professionals are no longer confined to technical knowledge or industry-specific expertise.