Considering that Amazon (AMZN) accounted for 11.8% of UPS's total revenue for the year, which translates to roughly $10.7 billion, it didn't help that the delivery giant also resumed its pattern of ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

The company said it had reached an agreement in principle with its top customer to lower volume by more than 50% by the second half of 2026. In its 2023 annual report, UPS said Amazon and its ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

Capital One's 360 Performance Savings offers a competitive APY and the rare perk of in-person support at its branches. Learn ...

Here's what Cash App users in Kentucky need to know to ensure they're compensated by the mobile banking platform after the latest settlement.

Metro Bank will extend Saturday opening hours at 32 stores from February 1, following increased demand for earlier opening ...

How important are online ratings and reviews? Our annual CXresearch found 85% of U.S. customers say ratings and reviews help ...

Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...

To achieve CX excellence, government entities must embrace advanced technologies that streamline operations, enhance ...