We've all done it - shouted "customer service representative!" at the phone until we were finally given the chance to speak ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

Virgin Money’s AI-powered chatbot has reprimanded a customer who used the word “virgin”, underlining the pitfalls of rolling out external artificial intelligence tools.

Known for their commercials with former owner Ryan Reynolds, the mobile carrier is offering any of their 3-month plans for $15/month until Feb. 2.

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

In customer service, the loudest voices often demand the fastest fixes. One particularly rude encounter led to a unique ...

AUGUSTA, Maine (WABI) - Central Maine Power is alerting their customers about an ongoing scam. In a Facebook post, CMP says ...

O'Brien was disappointed that he couldn't get a faster service plan. As noted earlier, the New York law lets ISPs comply with either a $15 plan with download speeds of at least 25Mbps or a $20 plan ...