Will Schnorr As technology continues to automate our world, businesses are at risk of losing the personal touch that sets them apart in the eyes of their customers. The days of ...

National Customer Service Day is celebrated on Jan. 17. Publix is the largest employee-owned company in the U.S., with more ...

Newsweek ranks companies by quality of communication, professional competence, range of services, customer focus, ...

The time has come to finally get what you want from a customer representative. We live in a world where lengthy wait times ...

Bengaluru YouTuber called the customer support representative a ‘Zomato pookie’, and shared how he was not only a ...

Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this ebook, we give an ...