We've all done it - shouted "customer service representative!" at the phone until we were finally given the chance to speak ...

A woman has been arrested and charged in connection with the shooting of a customer service representative and the theft of ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

Imagine a world where every time you speak on the phone, an AI-powered machine is on the other end. That reality isn't far ...

"There is nothing that says hold for the next available representative… and there’s no reason I should have to fight to get ...

Spirit Airlines is known for its affordable fares and no-frills flying experience. However, like any airline, you may find ...

The time has come to finally get what you want from a customer representative. We live in a world where lengthy wait times ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

Qatar Airways is one of the world’s leading airlines, renowned for its excellent service, luxurious in-flight experience, and ...

The table below shows an overview of what jobs will AI replace in the future, including the likelihood of AI replacing each ...

The IRS' free online program Direct File is now open for business and accepting tax returns. Here's what to know.