The Consumer Financial Protection Bureau says Cash App did not provide an in-person helpline, a failure that scammers were ...

The AI-first contact center revolutionizes customer service by embedding AI and shifting from reactive to proactive service ...

British Gas has been named one of the country’s worst energy suppliers – after spending £50m trying to overhaul its poor ...

Glia, the leader in customer interaction technology, and FCCI Insurance Group (FCCI) today announced that the insurance ...

With a focus on technology and omnichannel methods, here are some ways for contact centers to invest in ROI-driven solutions.

HCLTech is enhancing its partnership with Microsoft to improve customer service using generative AI and cloud solutions. They ...

We recently compiled a list of the 20 Best Artificial Intelligence (AI) Stocks to Buy According to Analysts. In this article, ...

Throughout the year, CMSWire TV has hosted a diverse array of discussions, reflecting the dynamic nature of customer ...

So Energy fared better than British Gas and Ovo Energy on customer satisfaction to achieve a score of 63% but rated poorly ...

The week after the hurricane I was told by Flow customer service that there was an outage in the whole area and it would take ...

Jack Dorsey’s Block Inc. will pay up to $175 million for failing to investigate and protect Cash App customers from ...

Two years ago, I got a new phone number. In the eyes of my social media and ride-hailing apps, Amazon, my bank, and the state ...