Customer experience is no longer a soft business function—it is the economic backbone of modern enterprises, dictating ...

In a landscape where consumers rarely give second chances, real-time behavioral intelligence is becoming the new foundation for exceptional customer experience.

Below are some key executive metrics for customer experience and why they ... of how satisfied your customers are with your product or service, as measured by your support health.

Metrics and Change Management The change management process often requires a company to revisit its positioning platform, brand strategy, customer segmentation and targeting priorities, online-offline ...

PSEG LI says in a report that it achieved 68.5% of its 2024 bonus, earning $15.74 million, after LIPA reduced performance ...

What does it take to make customer experience a top priority in today’s service industry? We launched the Service Intel Podcast to answer that question. In each episode, service leaders join us to ...

Verizon Communications VZ posted solid first-quarter financial results amid weak customer metrics. Wireless service revenue increased 2.7% compared with a year ago, despite the loss of 289,000 net ...