Will Schnorr As technology continues to automate our world, businesses are at risk of losing the personal touch that sets them apart in the eyes of their customers. The days of ...

National Customer Service Day is celebrated on Jan. 17. Publix is the largest employee-owned company in the U.S., with more ...

The time has come to finally get what you want from a customer representative. We live in a world where lengthy wait times ...

Here's a look at the $3.8 million in upgrades that Lane Transit District put into the Eugene Station Customer Service Center.

After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and ...

Saydie Dorton (@realslimsaydie) recently shared a story on TikTok about a bad dining experience at Texas Roadhouse that left her questioning the tipping process entirely. In her video, which has ...