National Customer Service Day is celebrated on Jan. 17. Publix is the largest employee-owned company in the U.S., with more ...

Businesses should move away from the outdated "the customer is always right" mindset, which often leads to employee burnout, ...

The carrier giant told more than 6,000 customer service employees on a Wednesday call that there would be a “restructuring,” according to a report from The Verge. Verizon Communications ...

After all, no one — especially not customers — benefits. "Companies can improve customer service delivery by prioritizing employee well-being and job satisfaction," notes Matulich. You can ...

Customer service agents provide a critical human element: empathy. By providing the best of both worlds: speed and human empathy, AI can create more satisfied customers and more engaged employees.

"Most of these tips have been learned through personal experience," the former United Airlines worker told Newsweek.

January 17, 2025 - MERCED, Calif. — By James Leonard - Registration is open now for the Merced College Customer Service ...

A Zappos employee recently had a customer service call that lasted 10 hours and 43 minutes, breaking an internal record at the Amazon-owned online retailer. On June 11, in Zappos' Las Vegas ...

The video shows a visibly upset customer walked behind the counter and began making her own burrito bowl. The incident escalated further when she got physical with an employee. But the woman in ...