We've all done it - shouted "customer service representative!" at the phone until we were finally given the chance to speak ...

A Whole Foods customer in Denver, Colorado bit into fried chicken, discovered that it was raw, leading to a viral Reddit post ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

In today’s fast-paced business landscape, customer experience stands out as a key differentiator. Key Takeaways Call centers ...

Wyandotte County and Kansas City, Kansas, are changing how customer service calls concerning trash and recycling are handled.

Flawed conversational AI systems can damage a brand's credibility, but thoroughly tested solutions inspire confidence and ...

Automatic callbacks can improve customer satisfaction and lower costs, but some companies would rather avoid calls altogether ...

Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...

CivicReach.ai is on a mission to better connect governments and the people they serve using artificial intelligence.

CMS appeals Medicare Star Rating ruling after a judge sided with UnitedHealth over unfair evaluations, impacting the 2025 plan assessments.