PHOENIX — Arizonans with customer service skills have a new job opportunity at their fingertips since the AT&T call center in ...

The benefits and drawbacks of artificial intelligence are increasingly in the spotlight as AI creeps into more and more parts ...

With a focus on technology and omnichannel methods, here are some ways for contact centers to invest in ROI-driven solutions.

The global ecommerce landscape is thriving. Retail sales are contributing to this. They are set to reach $7.4 trillion by ...

Google Cloud has expanded its partnership with Mercedes-Benz to enhance the customer experience by integrating AI technologies. This partnership utilizes Google ...

Additionally, Driivz offers Level 2 charging support via Konect’s Network Operations Center, which includes 24/7 proactive monitoring of charging sites, and remote handling of charger issues, allowing ...

Natural language IVR can boost the agent and customer experience, but it comes at a cost. Here’s how to know if it's right ...

From misrouted calls to abandoned inquiries, these red flags let you know when it's time to upgrade to multi level IVR.

Six Eleven Global Services and Solutions Inc., a trusted leader in the business process outsourcing (BPO) industry, has ...

RALEIGH, N.C. (WNCN) — Fred Anderson Toyota in Raleigh is looking for corporate call center representatives. This is an on-site position at their location on Glenwood Avenue in Raleigh. Three years of ...