In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

AT&T is using a variety of measures, including an industry-first service-level guarantee for consumers, in an effort to ...

Automatic callbacks can improve customer satisfaction and lower costs, but some companies would rather avoid calls altogether ...

A Whole Foods customer in Denver, Colorado bit into fried chicken, discovered that it was raw, leading to a viral Reddit post ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...

This cloud-based technology is easy to implement, scalable and often bundles advanced features for customer self-service, analytics and workflow automations. To determine the best call center ...

Wyandotte County and Kansas City, Kansas, are changing how customer service calls concerning trash and recycling are handled.

"There is nothing that says hold for the next available representative… and there’s no reason I should have to fight to get ...

He worked alongside hundreds of others aiming to steal money in a ‘pig butchering’ romance scam in a sophisticated operation designed to part unsuspecting victims from their cash.

The bank also aims to shutter 20 private-client retail locations as part of its efforts to cut $600 million in costs in 2025, ...

Consumers care deeply about how they communicate with brands over their preferred channels. Whether it's SMS, WhatsApp, Email, or a voice call, people neeed to trust that the business they are talking ...