There are approximately 50,000 call centers in the United States. Banks, manufacturers, retailers, catalogers, department stores and utilities are among the growing number of companies operating some ...

This transformation is not only changing the face of call centers but also providing a blueprint for how AI can elevate rather than diminish the customer experience. AI in customer service has ...

omnichannel call centers can do a lot more than just placing and receiving calls. This makes them a more complete customer service solution rather than a mere call center. One of the main reasons ...

Beyond the frustration over health care elevated by a CEO’s shooting, of all things, is the breakdown of that basic social ...

Glia, the leader in customer interaction technology, and FCCI Insurance Group (FCCI) today announced that the insurance ...

Once I call that number ... Many companies don't prioritize customer service and contact centers. They're a necessity, but the goal is to make them as cheap as possible. "Everybody says, 'Oh ...

PHOENIX — Arizonans with customer service skills have a new job opportunity at their fingertips since the AT&T call center in ...