Most people will be able to think of a time when they experienced poor customer service. Examples include having to wait in a long queue, receiving the wrong meal in a restaurant and being served ...

I was ready to put the VW situation in the box I would label "classic European customer service." I can't count the times that I've marveled at how breathtakingly bad it can be in every sector of ...

Professor Margaret Griffiths: Is there anything more annoying than when you've been promised a service only to end up ... If your network coverage is poor, then you should contact your network ...

Our latest research has found energy and broadband customers lost an estimated £298m and 27.3 million hours to poor customer service in a year. Which? surveyed more than 4,000 people to uncover how ...