Newsweek ranks companies by quality of communication, professional competence, range of services, customer focus, ...

National Customer Service Day is celebrated on Jan. 17. Publix is the largest employee-owned company in the U.S., with more ...

The time has come to finally get what you want from a customer representative. We live in a world where lengthy wait times ...

The Consumer Financial Protection Bureau says Cash App did not provide an in-person helpline, a failure that scammers were ...

After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and nothing happened.

Beyond the frustration over health care elevated by a CEO’s shooting, of all things, is the breakdown of that basic social ...

The OMNI Drop Off self-service kiosk allows customers to seamlessly pack, weigh, and ship parcels within minutes ...

Spruce Power customers report long repair delays and insufficient refunds, leading to high bills and frustration over solar ...

A Waymo customer said his self-driving taxi drove him around in eight circles, almost making him late for his flight. A video ...

Best and worst energy firms revealed as customer choice slowly returns - British Gas, Scottish Power and Ovo Energy languish ...

Philadelphia School District schools and offices have rolled out a new, AI-powered customer service system that officials say ...