Newsweek ranks companies by quality of communication, professional competence, range of services, customer focus, ...

National Customer Service Day is celebrated on Jan. 17. Publix is the largest employee-owned company in the U.S., with more ...

The time has come to finally get what you want from a customer representative. We live in a world where lengthy wait times ...

The Consumer Financial Protection Bureau says Cash App did not provide an in-person helpline, a failure that scammers were ...

After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and nothing happened.

So Energy fared better than British Gas and Ovo Energy on customer satisfaction to achieve a score of 63% but rated poorly ...

Beyond the frustration over health care elevated by a CEO’s shooting, of all things, is the breakdown of that basic social ...

The OMNI Drop Off self-service kiosk allows customers to seamlessly pack, weigh, and ship parcels within minutes ...

Spruce Power customers report long repair delays and insufficient refunds, leading to high bills and frustration over solar ...

“AI Agents are driving a radical transformation in customer engagement across industries. They provide a delightful, ...

YouTuber Ishan Sharma recently shared a post on X about ordering some jaggery on Zomato, which wasn't delivered. He reached ...

Philadelphia School District schools and offices have rolled out a new, AI-powered customer service system that officials say ...