Newsweek ranks companies by quality of communication, professional competence, range of services, customer focus, ...

The time has come to finally get what you want from a customer representative. We live in a world where lengthy wait times ...

After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and nothing happened.

Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this ebook, we give an ...

National Customer Service Day is celebrated on Jan. 17. Publix is the largest employee-owned company in the U.S., with more ...

Beyond the frustration over health care elevated by a CEO’s shooting, of all things, is the breakdown of that basic social ...

Philadelphia School District schools and offices have rolled out a new, AI-powered customer service system that officials say ...

A Waymo customer said his self-driving taxi drove him around in eight circles, almost making him late for his flight. A video ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...