According to the suit, a former customer service representative had multiple medical conditions contributing to heart attacks ...

Pella Corp. will close three window and door installation hubs in Florida, including one in Fort Myers. In a WARN notice, the ...

One Redditor's frustrating experience with a Samsung software update led to customer service pushing for a new purchase.

California's new Assembly Bill 578 seeks to enhance consumer protection in food delivery, requiring transparency, human ...

Nuclear phrases: When the AI bot asks why you’re calling, say, “I need to cancel my service” or “I am returning a call.” The ...

Scammers are impersonating airline customer service representatives and targeting loyalty program points as part of an ...

The state of New Jersey is among several states suing Uber because of how difficult it can be to cancel an Uber One ...

Digital beings are coming into parity with the way humans think,” says Chetan Dube, an AI pioneer and the CEO of Quant.

Employees over the age of 67 can find numerous job opportunities at companies such as L.L. Bean, American Red Cross, and AT&T ...

“The reason this is an issue for me is because I don't want it to happen to anyone else,” said Phillip Martin, a retired investigative reporter. Phillip Martin, a retired investigative reporter for ...

Many popular internet services experienced slowdowns and outages Tuesday morning, with the major web infrastructure company Cloudflare saying a bug led to broad problems on its network. Cloudflare, ...

Jennifer Selin does not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and has disclosed no relevant affiliations beyond ...