Visitors were greeted with long lift lines and minimal open terrain at Park City ski resort when the ski patrol union went on strike. One dissatisfied guest has filed a class action lawsuit against parent company Vail Resorts,

If you want to run a travel-and-leisure company, you darn well better give the experience that you’re advertising.”

Park City Mountain Resort is offering credits to skiers who visited during a 13-day ski patrol strike that brought chaos to the mountain during the busy holiday tourism season. Why it matters: It's a significant — and rare — concession to customers in an industry that faces mounting accusations of greed as resort conglomerates eliminate their competition.

Vail Resorts says it will offer a discount on next year's pass to anyone who skied or snowboarded at Park City Mountain during the patrol strike between Dec. 27 and Jan. 8.

The Utah resort apologized over the disruption and is offering credits to pass holders, while skiers are suing Vail Resorts over the bad experience.

News of the investigation came just before Vail extended an olive branch to the public with an apology for the operational failures during the strike. The post Vail Resorts Is Under Investigation Following Park City Ski Patrol Strike first appeared on The Inertia.

The owner of Park City Mountain is now offering credits toward future purchases to people who skied or snowboarded at the resort during the now-settled ski patrol strike.