Assistant Treasurer Stephen Jones says superannuation funds should be held to the same standards as banks and other financial ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

Mr. President, the customer service is poor in most Ministries, most of the time. There is too much arrogance across our colonial ministerial system. So, jacking up the REOs who act like gods and ...

It goes without saying that tips are a great thing to get at the end of the day. That’s why your barista might be extra ...

British Gas – which raked in a record £750m profit in 2023 – came joint last place with Ovo Energy and So Energy as the ...

By consolidating fragmented information into a single, unified view, organizations can enhance customer relationships, streamline operations and achieve business goals.

The project44 vs. My Carrier dispute over eBOL technology has reached a Delaware court, with both sides asking for ...

HMRC has been accused of running a 'deliberately poor' phone service by a Parliamentary committee, cutting-off customers ...

Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...

HMRC has denied running a "deliberately poor" phone service in an attempt to push taxpayers to seek help online instead. Nearly 44,000 customers were cut off without warning after being on hold for ...