It goes without saying that tips are a great thing to get at the end of the day. That’s why your barista might be extra ...

Most people will be able to think of a time when they experienced poor customer service. Examples include having to wait in a long queue, receiving the wrong meal in a restaurant and being served ...

You call that customer service?” struck a nerve with me. In the 21st century we seem to have the options of poor service, ...

Too often the arrival of the healthcare bill, often sent by snail mail weeks or months after the service was provided, marks ...

Professor Margaret Griffiths: Is there anything more annoying than when you've been promised a service only to end up ... If your network coverage is poor, then you should contact your network ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

The CFPB ordered Block to update its business practices to comply with the law, pay between $75 and $120 million to users ...

When these customers complained to GOAT, it was allegedly hard for them to reach customer service and hard to get a prompt satisfactory resolution. In addition to shipping delays, the complaint ...

Assistant Treasurer Stephen Jones says superannuation funds should be held to the same standards as banks and other financial ...

British Gas – which raked in a record £750m profit in 2023 – came joint last place with Ovo Energy and So Energy as the ...