Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

House of Quality is a summary diagram that is used as part of a structured approach to transform your voice of customer ...

Almost two in five people have failed to scan at least one item when using self-checkouts, a survey has revealed. Also in Money today: Donald Trump's tariffs have wiped £200bn from the crypto markets ...

As consumers move seamlessly between online, mobile, and physical store channels, retailers must keep pace through an ...

Oddbox is a fruit and veg box service with a difference - it's made its name by saving wonky and surplus produce, and is on a mission to take on supermarkets.

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

U.S. Department of Veterans Affairs Secretary Doug Collins laid out his plans for the nation's largest integrated health ...

An on-demand bookable bus service has been expanded to a new town, plugging the last major gap on the service. Gloucestershire County Council's The Robin will start to serve Newent and the surrounding ...

New LogMeIn Resolve updates reaffirm company’s commitment to delivering greater value to customers and simplifying business operations BOSTON--(BUSINESS WIRE)--GoTo, the leader in cloud communications ...

A Greater Manchester hotel which is located in the site of a former nightclub has been named one of the best wedding venues in the country. Smokies Park at Holiday Inn Manchester Oldham, near the A627 ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

Navigating the world of data and identity partners can feel like scrolling through a dating app: In a sea of options, only a ...