The telco and its contractors failed to ‘deal immediately’ with warning signals, an independent review into the company’s ...

Optus lost quality control over its network teams and call centres by outsourcing the essential work to overseas providers, ...

Vodafone’s $1.6bn investment to more than double its coverage in Australia will bring more choice and lower prices to the ...

An independent review sharply criticizes Optus management for avoidable failures and cultural shortcomings in a fatal ...

An independent review of an outage of Optus’ emergency call network in September suggested shifting call centre operations ...

Kerry Schott's report into the Triple Zero outage debacle increases pressure on Optus to implement 21 recommendations, some of them "urgent", and highlights numerous errors.

Optus, Australia's second-largest telecoms services provider, said on Thursday that an independent review into its September ...

An investigation into the Optus triple zero outage has revealed it can take up to a minute for an emergency call to be ...

Optus management has been sharply criticised in an independent review into September’s fatal emergency call outage, which ...

A report into Optus’s Triple-0 outage has uncovered a cascade of mistakes that left vulnerable Australians without emergency ...

An inquiry into Optus’ emergency services telephone number outage in Australia, which resulted in two deaths, revealed a ...

The telco’s chairman calls the findings of an independent review into the incident “a sobering read for everyone at Optus”.