At the end of the day, the customer experience is about how well a product works. Engineers shape those impressions daily.

In a rapidly shifting landscape, with many CIOs mandated to do more with less, the future of any business hinges on ...

When developing a detailed annual plan, the biggest pitfall to avoid is not having a defined process. There are a lot of ...

Effective strategies matter: From building relationships on shared values to empowering customer service teams, offering omnichannel support, personalizing communications, and rewarding loyalty can ...

At Sam’s Club, our technology decisions are grounded in a key part of the Walmart enterprise purpose: We are people-led and ...

The ability to predict customer behavior and react to it in a consistent, data-driven manner will become table stakes for ...

Discover how AI is changing the dynamics of the agriculture industry while empowering smallholder farmers in India, ...

Most of us think about health as something that pays off in our later years: fewer diseases and better aging. But a recent ...

Return on equity signals strength to investors. Many of the best performing banks are quick to make decisions and promote ...

Acquisition of SpectraWAVE's next-generation technologies including HyperVueTM Imaging System with Enhanced Vascular Imaging for comprehensive, rapid, and AI-supported imaging inside the coronary ...

Overcoming silent threats health systems face by using predictive analytics to reduce staff turnover and patient leakage effectively.

In a candid exchange moderated by Anirban Roy Choudhury, senior associate editor and lead – product, ETBrandEquity.com, ...