Your Guide to Successful CRM Deployment - Implementing a Customer Relationship Management (CRM) system is a pivotal move for ...

Salesforce has defined the SaaS model with its CRM suite of digital tools, applicable to a multitude of businesses.

Customer Relationship Management (CRM) platforms have become entirely different platforms, with AI being the core of ...

Along with the AI feature, it raised prices for everyone who uses the service, called Microsoft 365, in those countries.

Neowin reports that tech giant Microsoft will be shaking up the user interface of its Microsoft 365 app early next year. In addition, the app will be getting a new icon and a small name change ...

Microsoft wants to change the Microsoft 365 app’s name to match the Copilot branding. The company recently published this information in the Microsoft 365 message center about rebranding ...

and the successes our global customers are achieving with Microsoft Dynamics 365 Customer Service. Fig. 1: 2024 Gartner Magic Quadrant for CRM Customer Engagement Center** 1 Gartner defines CRM ...

That is why we are excited to announce support for multilingual voice agents authored with Copilot Studio for the Dynamics 365 Contact Center voice channel. Voice agents Copilot Studio’s capabilities ...