Thanh Long in HCMC had to visit a brick-and-mortar store after four days of failed attempts to resolve a delayed online order ...

LivePerson (Nasdaq: LPSN), a leading provider ... Conversational Marketing, Chatbots, Bot Platforms, and Live Chat. These recognitions are based on user responses to reviews and questions on ...

“They answer some calls, collect some data, provide the resolution of the call without going to a live person,” explained ... It provides answers for the chatbot or speechbot.

Maya told me to bring in the car right away. After I plugged details of our 2008 Honda Pilot into vehicle resale sites, Maya, a “business development specialist” from a nearby dealership, emailed to ...

Automation and AI are transforming every aspect of service, from customer-facing AI chatbots and the agent workspace to ... Sixty-percent worry that AI will make it harder to reach a live person for ...

In 2018, LivePerson made significant strides in artificial intelligence by introducing an AI offering that allows customers to create AI-powered chatbots. This innovation works alongside human ...

Our goal was to create an AI chatbot specifically designed to answer questions about TIME’s Person of the Year—past or present—based on a curated body of verified TIME articles, other truste ...