When she went downstairs to let the front desk person know the key still wasn ... “How not to respond when someone has a bad experience with your business,” Melissa said.

In an exclusive excerpt from her new book 'I'll Look So Hot in a Coffin' former 'Entertainment Weekly' executive editor Carla ...

Natali Khomenko always had a desire to travel to Japan, so in celebration of her 32nd birthday, she and her husband made ...

Woman Recounts Terror When 'Weird' Smell Leads to Discovery of Man Under Hotel Bed: 'I Thought He'd Choke Me or Rape Me' ...

A bestselling author and editor herself, Zibby didn’t stop there (not even close). She hosts a monthly book club (both ...

Librarians across the country say they’re experiencing more violent incidents and a lack of resources to properly address ...

From verbal threats to physical assault, librarians at Harold Washington say their workplace has become increasingly unsafe.

From 'The Apprentice' to the White House, Donald Trump is using the skills he honed as a TV reality star and applying them to ...

From blackouts and strikes in Europe to air traffic control hurdles in the U.S., here's what to do if your flight, train trip or vacation is affected by disruptions.

So, there you have it — just a glimpse into the sometimes weird and worrying world of customer service. Whether you're ...

Kilmar Abrego Garcia lived a turbulent life in Maryland after fleeing El Salvador as a teenager. Now he’s the face of ...

After an extensive day, Khomenko went back to her hotel around 7:30 p.m. She said she was tired and laid down on her bed with her phone as she wanted to book a train from Tokyo. This was the ...