The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...

Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

If you want to work as a VA, you should think about your strengths. If there are any gaps in your skillset, consider taking a short course. You'll also need a quiet workspace with all the tools ...

Competency-based job profiles are a powerful tool for organizations aiming to align their workforce with strategic goals. In  fact, Deloitte says that companies that hire employees based on skills are ...

In South Africa, good customer service is increasingly becoming hard to find ... grown disillusioned with declining customer service standards in the country. For example, banks—at least my ...

Both the U.S. and China are scripting strategies for bringing goodies back to Earth from Mars via their respective Mars Sample Return (MSR) endeavors. For America, things are currently happening ...

Here are the 20 best original Greater Good articles from the past year, as determined by a combination of reader popularity and staff votes. 2. Six Misconceptions We Have About Romantic Love, by ...

"The customer ... customer-service professionals, writing in 2021: The Always Right philosophy trains us, and by extension our customers, that every customer, whether acting in good faith ...