National Customer Service Day is celebrated on Jan. 17. Publix is the largest employee-owned company in the U.S., with more ...

Software companies like Salesforce are marketing their newest generative artificial-intelligence products as “agents” and “digital labor” — but analysts doubt agentic AI’s ability to take jobs or make ...

PTW takes a look at some specific use cases that illustrate how airports and airlines are using AI to improve their ...

Newsweek ranks companies by quality of communication, professional competence, range of services, customer focus, ...

The time has come to finally get what you want from a customer representative. We live in a world where lengthy wait times ...

Why do compliments make us squirm? Uncover the psychology behind this discomfort and learn how embracing kindness can boost ...

Like a catchy tune or a clever pun, a good slogan can cement itself in your brain. Slogans like “I’m lovin’ it,” “Got milk?” ...

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Find new ideas and classic advice on strategy, innovation and leadership, for global leaders from the world's best business and management experts.

This ranking is based on the reviews of 12,372 consumers who evaluated their experiences with 16 major health insurance ...