Proactive customer feedback continually improves the product and experience, reducing future customer service calls ... see to know if they are getting a good driver. If a driver’s rating ...

Phygital experiences allow brands to personalize customer interactions, provide relevant service, and solidify more sales. And they’re valuable across all industries, from retail to banking and ...

When working with clients, I gather tremendous insights from front-line employees who provide stories of customers who were wowed.