Grant Blair, Bloomfield, Connecticut Former educator and tech professional urges businesses to rethink customer care as a ...

Hagerman Services Achieves Heil Elite Dealer Status for Second Consecutive Year New Orleans, United States – December 18, 2025 / Hagerman Services / Hagerman Services, a trusted family-owned HVAC ...

December 16, 2025 – PRESSADVANTAGE – The Homestar Group has announced a significant expansion of its damage restoration ...

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer ...

For many companies, one of the most challenging aspects of growth is dealing with the increased demand for customer support.

Safaricom network coverage issues still affect 1 in 4 users, as mobile networks struggle with reliability and customer ...

SitusAMC, a technology vendor for real estate lenders, holds sensitive personal information on the clients of hundreds of its banking customers, including JPMorgan Chase. By Rob Copeland Stacy Cowley ...

Israeli AI agent startup Wonderful has raised $100 million in a Series A round led by Index Ventures, with participation from Insight Partners, IVP, Bessemer, and Vine Ventures. The large round, in a ...

Instacart has introduced a suite of AI solutions specifically designed for the complexities of grocery retailing, featuring a white-label customer-facing agentic AI-powered shopping helper called Cart ...

CX must adapt to new ways of working with customers as the next wave of AI will impact many standard practices. Static playbooks will evolve into fluid workflows, boosting efficiency and insight into ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...

Marc Benioff is the CEO of cloud-based software company, Salesforce. At Salesforce’s annual Dreamforce conference on Tuesday, Benioff said that the company is saving $100 million a year by using AI ...